Saafia Abaya - Grey

1. Shipping Methods:

• UK delivery is not tracked; if you wish to change your shipping method (i.e., tracked/next day), message us on Instagram @amohayah or drop us an email via info@amohayah.com
• All international shipping is tracked and you will recieve a tracking number for them.
• Once your order has been shipped, you will receive a shipping confirmation email.

2. Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.

3. Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of the package.
• Customers can view the shipping costs during the checkout process before completing their order.

4. Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination.
• Estimated delivery times are provided during the checkout process and are based on carrier estimates.

5. International Shipping:

• We offer international shipping to select countries. Additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.
• Delivery times for international orders may vary due to customs processing and local postal services.

6. Shipping Restrictions:

• Some products may be subject to shipping restrictions based on size, weight, or destination.
• We reserve the right to cancel orders or adjust shipping methods for restricted items.

7. Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost or Damaged Shipments:

• In the rare event that your shipment is lost or damaged in transit, please contact us immediately.
• We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.

9. Returns Due to Non-Delivery:

• If a package is returned to us due to non-delivery (e.g., incorrect address provided, failure to pick up from the carrier), the customer will be responsible for any additional shipping charges to resend the package.
• If the customer wants to cancel the order, a refund will be provided minus the cost of shipping.

10. Contact Information:

• If you have any questions or concerns regarding our shipping policy, please contact us at [info@amohayah.com].

Policy Updates:

• We reserve the right to update our shipping policy at any time. Any changes will be effective immediately upon posting on our website.